General conditions

Payment Policy:

Cancellation Policy:

Up to 21 days before arrival: In the event of cancellation, the deposit paid will be converted into a voucher that can be used for a new booking to be made within the current calendar year or, at the latest, the following year.
From 20 days before arrival and in the event of a no-show: The deposit paid will be retained and will not be refunded.
Non-refundable rate: In the event of cancellation, modification or no-show, the full amount of the stay will be charged.

Check-in and Check-out:

Check-in: From 4:00 pm on the day of arrival.
Check-out: By 10:00 am on the day of departure.

Upon check-in, all guests staying at the property must present valid identification documents.
A guarantee covering the outstanding balance of the stay will also be required. This may be provided by means of a pre-authorisation on a credit card or, alternatively, by instant bank transfer or cash, within the limits established by law.

Late Arrival or No-show:

In the event of a delay, guests are required to notify the hotel promptly. Otherwise, the room will be held until 10:00 am on the following day. After this time, the hotel reserves the right to make the room available to other guests, applying the conditions set out for no-shows.

Early Departure:

In the event of early departure before the end of the booked stay, the Hotel reserves the right to charge the full amount of the stay, including any unused meals, which are non-refundable.
Exceptions apply in cases of documented force majeure and where early departure is attributable to the Hotel or its staff.

Pricing and Discounts:

The following accommodation types require a minimum number of guests paying the full rate:

Classic, Family Suite and Family Suite Standard: minimum 2 guests paying the full rate.
Royal: minimum 3 guests paying the full rate.

Applicable discounts: Discounts are applied according to the occupancy conditions established for each accommodation type.

Children aged 0 to 2 years inclusive: 100% discount.
Children aged 3 to 5 years inclusive: 50% discount.
Children aged 6 to 13 years inclusive: 30% discount.
Guests aged 14 and over: 15% discount, where applicable.

Services Included

VAT
Beach service (one parasol, one sunbed and one deck chair – service guaranteed from mid-May to mid-September).
Use of the swimming pool and sun terrace (from May to September).
Daily cleaning (for apartments, the kitchenette and dishes are excluded), including the replacement of beach towels, bed linen and bathroom towels.
Air conditioning / Heating.
Outdoor parking, subject to availability (limited spaces, not bookable in advance).
Wi-Fi.
Europa Card: discount card for Bibione Thermae, restaurants, shops and various activities.

Extra:

Drinks: Beverages and drinks are not included, either in the restaurant or at the lounge bar.
Tourist tax: The price does not include the tourist tax of approximately €1.60 per person, per night, applicable to guests aged 4 and over, for a maximum of 10 consecutive nights.
Pets: Pets are allowed upon request. In addition to a daily surcharge, a €100.00 security deposit must be paid in cash at reception. This deposit will be refunded provided that no damage has been caused to the accommodation.
Extra breakfast – “Free Service”: €15.00.
Bicycle rental: Click here for information and prices.

In the event of force majeure or under special circumstances, the Management of Europa Tourist Group hotels and aparthotels reserves the right to relocate a booking, either partially or entirely, to one of its similar properties, under the same price conditions and with the same services.

CODICE IDENTIFICATIVO UNICO:027034-ALB-00067
CIN: IT027034A1IGMWYOB9