{"id":5942,"date":"2026-02-09T12:02:04","date_gmt":"2026-02-09T11:02:04","guid":{"rendered":"https:\/\/olimpia.demo.deverso.tech\/condizioni-generali\/"},"modified":"2026-11-09T12:39:39","modified_gmt":"2026-11-09T11:39:39","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/olimpia.demo.deverso.tech\/en\/general-terms-and-conditions\/","title":{"rendered":"General conditions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Payment Policy:<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.etgroup.info\/eng\/utility\/info-booking\/general-renting-condition.html?_gl=1*19ipdgo*_up*MQ..*_ga*MTc3MDM5NDY0OS4xNzk0MjIwOTQ3*_ga_GVNXRMJN7V*czE3OTQyMjA5NDYkbzEkZzEkdDE3OTQyMjA5NTAkajU2JGwwJGgw\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;background-color:#0c70b2\">Find out more<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Cancellation Policy:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Up to 21 days before arrival<\/strong>: In the event of cancellation, the deposit paid will be converted into a voucher that can be used for a new booking to be made within the current calendar year or, at the latest, the following year.<\/li>\n\n\n\n<li><strong>From 20 days before arrival and in the event of a no-show<\/strong>: The deposit paid will be retained and will not be refunded.<\/li>\n\n\n\n<li><strong>Non-refundable rate<\/strong>: In the event of cancellation, modification or no-show, the full amount of the stay will be charged.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Check-in and Check-out:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check-in:<\/strong> From 4:00 pm on the day of arrival.<\/li>\n\n\n\n<li><strong>Check-out:<\/strong> By 10:00 am on the day of departure.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Upon check-in, all guests staying at the property must present <strong>valid identification documents<\/strong>.<br><strong>A guarantee covering the outstanding balance<\/strong> of the stay will also be required. This may be provided by means of a pre-authorisation on a credit card or, alternatively, by instant bank transfer or cash, within the limits established by law.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Late Arrival or No-show:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a <strong>delay<\/strong>, guests are required to notify the hotel promptly. Otherwise, the room will be held until 10:00 am on the following day. After this time, the hotel reserves the right to make the room available to other guests, applying the conditions set out for no-shows.<\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Early Departure:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of early departure before the end of the booked stay, the Hotel reserves the right to charge the full amount of the stay, <strong>including any unused meals, which are non-refundable<\/strong>.<br>Exceptions apply in cases of documented force majeure and where early departure is attributable to the Hotel or its staff.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Pricing and Discounts:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following accommodation types require a <strong>minimum number of guests paying the full rate<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Classic, Family Suite and Family Suite Standard<\/em>: minimum 2 guests paying the full rate.<\/li>\n\n\n\n<li><em>Royal<\/em>: minimum 3 guests paying the full rate.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>Applicable discounts: <\/strong>Discounts are applied according to the occupancy conditions established for each accommodation type.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Children aged 0 to 2 years inclusive: 100% discount.<\/li>\n\n\n\n<li>Children aged 3 to 5 years inclusive: 50% discount.<\/li>\n\n\n\n<li>Children aged 6 to 13 years inclusive: 30% discount.<\/li>\n\n\n\n<li>Guests aged 14 and over: 15% discount, where applicable.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Services Included<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VAT<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/olimpia.demo.deverso.tech\/en\/services\/beach\/\">Beach service<\/a> <\/strong>(one parasol, one sunbed and one deck chair \u2013 service guaranteed from mid-May to mid-September).<\/li>\n\n\n\n<li>Use of the swimming <a href=\"https:\/\/olimpia.demo.deverso.tech\/en\/services\/pool\/\"><strong>pool and sun terrace<\/strong><\/a> (from May to September).<\/li>\n\n\n\n<li><strong>Daily cleaning <\/strong>(for apartments, the kitchenette and dishes are excluded), including the replacement of beach towels, bed linen and bathroom towels.<\/li>\n\n\n\n<li>Air conditioning \/ Heating.<\/li>\n\n\n\n<li>Outdoor parking, subject to availability (limited spaces, not bookable in advance).<\/li>\n\n\n\n<li>Wi-Fi.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.etgroup.info\/eng\/europa-plus\/europacard.html\">Europa Card<\/a><\/strong>: discount card for Bibione Thermae, restaurants, shops and various activities.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Extra:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Drinks: <\/strong>Beverages and drinks are not included, either in the restaurant or at the lounge bar.<\/li>\n\n\n\n<li><strong>Tourist tax: <\/strong>The price does not include the tourist tax of approximately \u20ac1.60 per person, per night, applicable to guests aged 4 and over, for a maximum of 10 consecutive nights.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/olimpia.demo.deverso.tech\/en\/services\/pet-friendly\/\">Pets:<\/a> <\/strong>Pets are allowed upon request. In addition to a daily surcharge, a \u20ac100.00 security deposit must be paid in cash at reception. This deposit will be refunded provided that no damage has been caused to the accommodation.<\/li>\n\n\n\n<li>Extra breakfast \u2013 \u201cFree Service\u201d: \u20ac15.00.<\/li>\n\n\n\n<li><strong>Bicycle rental<\/strong>: Click <a href=\"https:\/\/olimpia.demo.deverso.tech\/en\/services\/sport-and-nature\/\">here<\/a> for information and prices.<br><\/li>\n<\/ul>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em><em><em><em><em>In the event of force majeure or under special circumstances, the Management of Europa Tourist Group hotels and aparthotels reserves the right to relocate a booking, either partially or entirely, to one of its similar properties, under the same price conditions and with the same services.<\/em><\/em><\/em><\/em><\/em><\/p>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CODICE IDENTIFICATIVO UNICO:<\/strong>027034-ALB-00067<br><strong>CIN:<\/strong> IT027034A1IGMWYOB9<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Payment Policy: Cancellation Policy: Check-in and Check-out: Upon check-in, all guests staying at the property must present valid identification documents.A guarantee covering the outstanding balance of the stay will also&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"templates\/full-text-page.php","meta":{"_acf_changed":false,"footnotes":""},"category_page":[],"class_list":["post-5942","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Conditions Hotel Olimpia Bibione<\/title>\n<meta name=\"description\" content=\"Please refer to the General Terms and 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